Frequently Asked Questions (FAQs)
Before Booking
What travel services do you offer?
We offer a variety of travel services to cater to your needs, including destination planning, itinerary creation, activity booking, travel logistics management, and 24/7 support throughout your trip.
Do I need a visa to travel to Sri Lanka?
Visitors from many countries require an ETA (Electronic Travel Authorization) before arrival. The process is done online. If you’re unsure, contact us and we’ll check for your nationality.
How do I make a booking?
You can book directly through our website, by filling out the enquiry form with your preferred dates and tour interests. Once we receive your request, we’ll send a personalized itinerary and cost estimate.
What payment methods do you accept?
We accept payments via bank transfer, credit/debit cards, and other secure online payment gateways. We’ll provide details in your invoice. A deposit may be required to confirm your booking.
What is your cancellation policy?
Cancellations made more than [X days] before departure get a full refund minus any non‑refundable fees. Between [X and Y days] before, partial refund applies. Less than [Y days], no refund. (Adjust numbers as per your policy.)
Can I make changes to my itinerary after booking?
Yes — we understand plans can change. Small modifications are usually possible free of charge if requested sufficiently in advance. Larger changes may incur extra cost depending on what’s involved.
During the Trip
What is included in your tour packages?
Our packages typically include accommodation, transportation, guided tours, and entrance fees where applicable. Meals and tips are included / excluded depending on the package — we’ll specify what’s in your specific itinerary.
What kind of accommodation do you use?
We work with a variety of accommodations — hotels, guesthouses, boutique lodges — depending on your budget and preferences. We ensure comfort, safety, and cleanliness in all places we partner with.
How safe is it to travel in Sri Lanka?
Sri Lanka is generally a safe destination for tourists. We use reputable guides, safe transport, and follow local safety rules. However, like in any destination, travelers should exercise normal precautions, particularly in remote areas.
What happens if there is bad weather (e.g., during monsoon)?
Weather in tropical regions is unpredictable. If heavy rain or storms affect the itinerary, we’ll either adjust the schedule or suggest alternative plans. Safety is always the priority.
Do I need travel insurance?
Yes, we strongly recommend all guests have travel insurance covering trip cancellations, medical emergencies, loss of baggage, etc. It’s for your protection.
Before & After Travel Info
What should I pack for my trip to Sri Lanka?
Essentials include lightweight clothing (cotton), a light jacket for highlands, sturdy walking shoes, rain gear (especially during monsoon), sunscreen, insect repellent, a hat, and any personal medicines.
What is the best time to visit Sri Lanka?
It depends on which region you plan to visit. For the west and south coasts + hill country: December to March is ideal. For the east coast: April to September is better.
Can you accommodate dietary restrictions?
Yes, we can arrange for vegetarian, vegan, halal, and other special diets — please let us know in advance so we can coordinate with your accommodations and restaurants.
What are the currency, tipping, and local norms I should know?
The local currency is Sri Lankan Rupee (LKR). Major credit cards are accepted in hotels & tourist areas; ATMs are fairly available.
Tipping is appreciated but not mandatory. Guides, drivers, and staff usually welcome modest tips.
Dress modestly when visiting temples (cover shoulders and knees). Remove shoes and hats where required.
What if I don’t find the answer to my question here?
You can email us at kumar@voyalanka.com or WhatsApp +94 77 5310 742. We’ll respond as quickly as possible
